PRIVACY POLICY

1. WHO WE ARE

LevelUpX Solutions (“we,” “us,” “our”) is a marketing agency based in Mankato, Minnesota. We help service businesses fix growth bottlenecks through websites, automation, marketing campaigns, and strategic consulting.

Contact Information:

• Email: zachjanssen@levelupxsolutions.com
• Website: LevelupX Solutions
• Address: 334 Hudson Ave S, Mankato, MN 56001

If you have any questions about this Privacy Policy or how we handle your data, contact us using the information above.

2. WHAT INFORMATION WE COLLECT

Information You Provide Directly:

When you contact us or become a client, we collect:

• Name, business name, email address, phone number
• Business information (industry, services, location, revenue, goals)
• Website URLs, social media profiles, advertising accounts
• Payment information (processed securely through third-party payment processors)
• Any other information you choose to share (in forms, emails, calls, discovery meetings)

When you use our services, we may collect:

• Access to your marketing platforms (Google Ads, Facebook Ads, CRM systems, analytics)
• Customer data you provide for campaigns (email lists, customer information for automation setup)
• Content you provide (photos, videos, testimonials, case studies, brand assets)

Information Collected Automatically:

When you visit our website, we collect:

• IP address, browser type, device type, operating system
• Pages viewed, time spent on pages, links clicked
• Referring website (how you found us)
• General location (city/state level, not precise GPS)

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze website traffic and user behavior
• Improve website performance
• Serve relevant ads (if applicable)

You can disable cookies in your browser settings, but some website features may not work properly.

3. HOW WE USE YOUR INFORMATION

We use your information to:

Provide Our Services:

• Respond to inquiries and schedule discovery calls
• Deliver marketing services (website design, automation setup, ad management, SEO, content creation)
• Manage client accounts and billing
• Communicate about projects, campaigns, and performance
• Provide customer support

Improve Our Services:

• Analyze website usage to improve user experience
• Test and optimize our own marketing (we practice what we preach)
• Develop new services and features
• Conduct internal research and analytics

Marketing & Communication:

• Send service updates, newsletters, and promotional emails (you can opt out anytime)
• Follow up on inquiries and proposals
• Share case studies, testimonials, and success stories (with your permission)

Legal & Security:

• Comply with legal obligations
• Prevent fraud and unauthorized access
• Enforce our terms of service
• Protect our rights and the rights of others

4. HOW WE SHARE YOUR INFORMATION

We do NOT sell your personal information.

We may share your information with:

Service Providers & Tools We Use:

We use third-party services to run our business. These companies only access your data as needed to perform their services:

• GoHighLevel – CRM, automation, email/SMS campaigns
• WordPress / Web Hosting Providers – Website hosting and management
• Google (Analytics, Ads, Workspace) – Website analytics, ad management, email
• Facebook / Meta – Ad management and social media marketing
• Search Atlas – SEO tools and analytics
• Payment Processors (Stripe, PayPal, etc.) – Secure payment processing
• Cloud Storage (Google Drive, Dropbox, etc.) – File storage and collaboration
• AI Tools (OpenAI, Anthropic, etc.) – Content creation, automation assistance

All third-party providers are required to protect your data and use it only for the purposes we specify.

Legal Requirements:

We may disclose your information if required by law, court order, or government request, or to protect our rights, property, or safety (or the rights of others).

Business Transfers:

If LevelUpX Solutions is acquired, merged, or sells assets, your information may be transferred as part of that transaction. We’ll notify you if this happens.

With Your Consent:

We may share your information for other purposes with your explicit consent (e.g., featuring you in a case study, sharing testimonials publicly).

SMS & TEXT MESSAGE COMMUNICATIONS

Transactional Messages

We send transactional messages for:

• Appointment Reminders: 24 hours, 1 hour, and 15 minutes before scheduled appointments
• Booking Confirmations: Immediate confirmation when you book online
• Service Updates: Status updates on projects, campaigns, or deliverables
• Account Notifications: Billing reminders, payment confirmations, account alerts
• Support Responses: Replies to your inquiries or support requests

Transactional messages do not require prior opt-in and cannot be opted out of (they’re necessary for service delivery).

Marketing Messages

With your consent, we send marketing messages for:

• Special promotions and limited-time offers
• Educational content and marketing tips
• New service launches and announcements
• Seasonal campaigns and reminders
• Re-engagement messages if you’ve been inactive

Marketing messages require explicit opt-in and can be opted out of at any time.

Automated vs. Personal Messages

Automated Messages:

• Sent via our CRM system (GoHighLevel)
• Triggered by actions (booking, form submission, schedule)
• Follow pre-written templates
• Cannot be replied to in real-time (responses are monitored)

Personal Messages:

• Sent directly by our team members
• Conversational and specific to your situation
• Can be replied to in real-time
• Used for client communication and support

Message Content

Messages may include:

• Text content (160 characters typical, longer messages split)
• Links to booking pages, resources, or content
• Images or media (MMS messages)
• Emojis or formatting for readability

We never send:

• Messages with viruses, malware, or harmful content
• Phishing attempts or fraudulent links
• Spam or unsolicited messages to non-opted-in numbers
• Messages from third parties (we don’t rent/sell our SMS list)

Message Delivery & Reliability

We cannot guarantee:

• Delivery of every message (carrier issues, network problems, phone off, etc.)
• Delivery timing (delays may occur during high-traffic periods)
• Receipt of your replies (if your carrier blocks outbound messages)

You’re responsible for:

• Maintaining an active mobile number
• Ensuring your device can receive SMS/MMS messages
• Notifying us if you change your number
• Checking messages regularly for time-sensitive information

5. HOW WE PROTECT YOUR INFORMATION

We take data security seriously and use industry-standard measures to protect your information:

• Secure servers and hosting with SSL/TLS encryption
• Password-protected systems with restricted access
• Regular backups to prevent data loss
• Secure payment processing through PCI-compliant third-party processors (we don’t store credit card numbers)
• Access controls – only authorized team members can access client data

However, no system is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security. You’re responsible for keeping your passwords and account credentials safe.

Mobile Carriers & SMS Platform Providers

To send text messages, we share your phone number with:

GoHighLevel (Our SMS Platform):

• Stores your phone number securely
• Sends messages on our behalf
• Tracks delivery status and engagement
• Manages opt-in/opt-out status
• Provides analytics on message performance

Mobile Carriers (AT&T, Verizon, T-Mobile, etc.):

• Receive phone numbers for message routing
• Collect delivery confirmation data
• May collect usage data for network optimization
• Use data for spam/fraud prevention
• Comply with federal telecommunications regulations

Carrier Aggregators:

• Route messages between our platform and carriers
• Verify phone number validity
• Monitor message delivery status
• Provide delivery analytics

What carriers may do with your data:

• Deliver messages to your device
• Track delivery success/failure for network improvements
• Analyze traffic patterns for spam detection
• Comply with law enforcement requests
• Share data with other carriers for interoperability

What carriers will NOT do:

• Sell your phone number to marketers
• Use your data for their own marketing (without your separate consent)
• Share your message content publicly
• Provide access to unauthorized third parties

6. HOW LONG WE KEEP YOUR DATA

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Active clients: We keep your data for the duration of our engagement plus [X years] for records and potential future work
• Inquiries/leads: We keep contact information until you ask us to delete it or [X years] of inactivity
• Website analytics: Aggregated, anonymized data is kept indefinitely for business insights
• Legal/financial records: Kept as required by law (typically 7 years for tax/accounting purposes)

You can request deletion of your data at any time (see “Your Rights” below).

7. YOUR RIGHTS & CHOICES

Depending on where you live, you may have the following rights:

Access & Portability:

Request a copy of the personal data we have about you in a portable format.

Correction:

Request that we correct inaccurate or incomplete information.

Deletion:

Request that we delete your personal information (subject to legal retention requirements).

Opt-Out of Marketing:

Unsubscribe from marketing emails using the link in any email, or contact us directly. (Note: We may still send you transactional emails related to active services.)

Restrict Processing:

Request that we limit how we use your data.

Object to Processing:

Object to our use of your data for certain purposes (e.g., marketing).

Withdraw Consent:

If we’re processing your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, contact us at: zachjanssen@levelupxsolutions.com

We’ll respond within [30 days] and verify your identity before processing requests.

SMS/Text Message Rights

You have the right to:

Opt Out at Any Time:

• Reply STOP to any message to unsubscribe from marketing messages
• You’ll receive confirmation of opt-out
• Opt-out is processed within one business day
• You can opt back in by replying START

Access Your SMS Data:

• Request a record of messages sent to you
• Review your opt-in/opt-out status
• See your message history (last 90 days)

Correct Your Phone Number:

• Update your number in our system
• Transfer opt-in status to a new number
• Remove old/inactive numbers

Delete Your Phone Number:

• Request permanent removal from our SMS list
• Deletion processed within 30 days
• Cannot be undone (you’ll need to opt in again for future messages)

Report Issues:

• Report unsolicited messages if you never opted in
• Report excessive message frequency
• Report inappropriate content
• Report technical issues (messages not delivered, etc.)

To exercise these rights, contact us at:

• Email: zachjanssen@levelupxsolutions.com
• Phone: +15074415977
• Reply HELP to any message

8. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

• Essential cookies: Make the website function properly (e.g., remember login status)
• Analytics cookies: Understand how visitors use our site (Google Analytics)
• Marketing cookies: Show relevant ads and track campaign performance (Google Ads, Facebook Pixel)

You can control cookies through:

• Your browser settings (most browsers allow you to block or delete cookies)
• Opt-out tools like Google Analytics Opt-Out
• Privacy tools like Network Advertising Initiative

Note: Disabling cookies may affect website functionality.

Phone Number Tracking

We may track:

• Which forms captured your phone number
• Source of phone number submission (website, call, email)
• Opt-in date and method
• Opt-out date and method
• Message delivery status (delivered, failed, bounced)
• Message engagement (clicked links, replied, etc.)

This tracking helps us:

• Comply with consent requirements
• Improve message delivery
• Respect opt-out requests
• Analyze campaign effectiveness
• Provide better service

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites (e.g., social media, partner sites, client sites). We’re not responsible for the privacy practices of these sites. We recommend reviewing their privacy policies before providing any information.

10. CHILDREN’S PRIVACY

Our services are not intended for anyone under 18. We do not knowingly collect information from children. If we discover we’ve collected data from a child, we’ll delete it immediately. If you believe we have information about a child, contact us at zachjanssen@levelupxsolutions.com.

11. CALIFORNIA PRIVACY RIGHTS (CCPA)

If you’re a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and share
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of personal information (we don’t sell your data, so this doesn’t apply)
• Right to Non-Discrimination: We won’t discriminate against you for exercising your privacy rights

To exercise these rights, contact us at zachjanssen@levelupxsolutions.com.

12. EUROPEAN PRIVACY RIGHTS (GDPR)

If you’re in the European Economic Area (EEA), UK, or Switzerland, you have rights under the General Data Protection Regulation (GDPR):

Legal Basis for Processing:

• Contract: To provide services you’ve requested
• Legitimate Interest: To improve our services and communicate about them
• Consent: For marketing communications (which you can withdraw anytime)

Your GDPR Rights:

• Access, correct, delete, or restrict processing of your data
• Object to processing or request data portability
• Withdraw consent at any time
• Lodge a complaint with your local data protection authority

Contact us at zachjanssen@levelupxsolutions.com to exercise these rights.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

When we make changes:

• We’ll update the “Last Updated” date at the top
• For significant changes, we’ll notify you via email or a prominent notice on our website
• Continued use of our services after changes means you accept the updated policy

We encourage you to review this policy periodically.

14. CONTACT US

Questions, concerns, or requests about this Privacy Policy or how we handle your data?

Email: zachjanssen@levelupxsolutions.com

Address: 334 Hudson Ave S, Mankato, MN 56001

Phone: +15074415977

We’ll respond as quickly as possible (typically within 2-3 business days for simple inquiries).

15. CONSENT

By using our website or services, you consent to this Privacy Policy and our collection, use, and sharing of your information as described.

If you do not agree with this policy, please do not use our website or services.

16. MOBILE INFORMATION SHARING STATEMENT

Required Disclosure for A2P 10DLC Compliance:

By providing your mobile phone number to LevelUpX Solutions, you understand and agree that:

1. Your mobile phone number will be shared with our SMS service provider (GoHighLevel) and mobile carriers (AT&T, Verizon, T-Mobile, Sprint, and other carriers) for the purpose of delivering text messages to you.
2. Carriers may use your information for:
   
   • Message delivery and routing
   • Network operation and maintenance
   • Fraud prevention and spam detection
   • Compliance with applicable laws and regulations
   • Improving network services and performance
3. Message and data rates may apply based on your mobile service plan. Contact your carrier for details about your messaging plan and associated charges.
4. Delivery is not guaranteed. Message delivery depends on your carrier, network conditions, device status, and other factors beyond our control. We are not responsible for delayed or undelivered messages.
5. You can opt out at any time by texting STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message. You will receive a confirmation of your opt-out.
6. For help, text HELP to any message or contact us at:
   
   • Email: [insert email]
   • Phone: [insert phone number]
   • Hours: Monday-Friday, 9 AM – 5 PM CST
7. Privacy Policy: Your use of SMS services is subject to our Privacy Policy at [insert URL]. By opting in, you acknowledge you have read and understand how we handle your data.
8. Supported carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central Illinois (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

T-Mobile is not liable for delayed or undelivered messages.

Last Updated: 2/7/2026